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Help

This page is for technical help. If you have a general question about the Fenzi Academy, please see the FAQ page.

For a general overview of how our classes work, please watch the two videos below. 

 

Questions About the Website


 Does your website work on my mobile phone or tablet?

Yes, you can use our website from your tablet or mobile phone. On a tablet, it will look the same as on desktop. On a mobile phone, you will automatically see the mobile version of our website, which has been optimized for small screens. If you prefer the regular version, scroll to the bottom of the page on your phone, and click the "Desktop Version" button.

I forgot my username. What do I do?

Your username is emailed to you when you first sign up for a class - be sure to check your spam filter as sometimes emails from Fenzi Academy get flagged as spam. If you still cannot find your username, click  the "Forgot Username" link in the login box, then enter the email address that you used to sign up for the class. Your username will be emailed to you.

I forgot my password. What do I do?

Click the "Forgot Password" link in the Login Box, then enter the email address that you used to subscribe for a class. You will receive an email from Fenzi Academy with a reset code. If you do not receive an email with a reset code, check your spam filter as sometimes emails from Fenzi Academy get flagged as spam. You will use your username and the reset code to regain access to your account. You can then choose a new password.

How do I contact you?

You can This email address is being protected from spambots. You need JavaScript enabled to view it.. For questions about scholarships, see our Scholarship Application page. To contact individual instructors, use the corresponding contact forms on the people page.

 

Questions About Courses


 How do I enroll in a class?

Please check out this page for detailed enrollment help.

How do I access the courses?

You will need to login using the Login Box on the right side of the page.  You will then see three new menu items in the Main Menu on the right: My Courses, My Forums, and Payment History. Lecture materials for the courses you are enrolled in can be accessed by clicking on My Courses, and forum access is under the My Forums link. You can check the history of all your course subscriptions at Fenzi Academy through the Payment History link. 

Why aren't all my courses showing up?

Sometimes when you sign up for several classes at once, it takes a while for the course list to refresh in your account. To speed it up, you can log out and log back in, which should cause it to refresh. If you still can't access all your courses, please contact us through the Help form.

 

Questions About Videos


 How do I use YouTube?

Most courses at the Gold level require you to submit video of you working your dog. The easiest way to do this is to upload the video to YouTube and then post a link to the video in the forum.

If you have never used YouTube before, please read this tutorial on how to create an account and upload videos. 

If you are having problems viewing videos linked in the course lectures or posted by other students, you may need to upgrade the Flash player on your computer. Take a look at this site for instructions.

What if I don't want my videos to be public on YouTube?

You can set the videos to be unlisted, which means they do not appear in your YouTube channel and cannot be searched for. Anyone with a link to the video can view it.

To make a video unlisted, follow these steps:

  • Go to your YouTube channel. 
  • Click on the video.
  • Under the video itself, right under the progress bar, there's a row of black buttons.
  • Click the left-most button that looks like a pencil and says "Info and Settings" if you mouse over it. 
  • This will take you to a screen where you can set the title, description, and other settings for the video.
  • On the right side, there's a drop list called "Privacy settings." Click on that and choose "Unlisted."

 

Questions About Forums


How do I use the forums?

You will interact with your instructor and fellow students by using our course forums. To see what a typical forum looks like, click on "Sample Course" above, and then "Class Forum."

Each class has two forums: one for homework, and one for discussions. Only Gold level students can create or reply to threads in in the homework forum. Gold and Silver level students can create and reply to threads in the discussion forum. Bronze level students can view all threads, but cannot create or reply to threads in any forum.

To create a new thread on the forums, click on either the homework or discussion forum, and then click the grey "New Topic" button on the top left. Note that if you do not have posting permissions to the forum, you will not see the "New Topic" button.

Click here for a picture tutorial on how to use the forums.

How do I post videos to the forum?

First, upload the video to your YouTube account. Then copy and paste the link to the video into the forum message. The video cannot be private; it must be either public or unlished. You do not need to use any special formatting, as our forum software will automatically embed the video into the message for you. If you want to see what your message looks like before submitting it, click the "Preview" button.

How do I add images to my posts?

Here's a picture tutorial on how to add images to your posts.

Please note that images should be in jpeg format, no more than 900x900 pixels large. If you are uploading multiple images, you need to make sure the size of your total upload is under 2Mb, otherwise the upload will fail.

You can also attach txt, rtf, pdf, zip, tar, .gz, tgz, tar.bz2 files to your posts, using the same method described above. These flies cannot be more than 120Kb in size.

How do I get a cool photo in my forums profile?

To upload a photo as your avatar, go to "My Forums" and click the "Profile" tab. Click the "Edit" button next to your name. You will be taken to a screen where you can edit your personal information, including your avatar photo. We recommend uploading pictures of no larger than 800x600 pixels or more than 50Kb. If your photo is bigger than that, please use an image editing program to resize it first.

If you want to change your avatar photo, first click on "Use Default Avatar," then "Save." This will remove your old photo. You can then upload a new picture.

Please note that sometimes the avatar photo does not come up in the correct orientation. This happens most often if the photo was taken with an iPhone or iPad and the device was held in a weird orientation. We cannot help with this; the orientation information embedded in your jpeg file is not recognized by our software. You can try using an image editing program to resize your photo to 800x600 resolution, which often also has the effect of embedding the correct orientation into the jpeg file. If this does not solve the problem, we will be unable to help you further. Having avatar pictures is a bonus feature; it is not essential to being able to learn materials on this website.

How do I save a forum thread?

Gold level participants in particular may want to save their personal forum threads to refer back to after the class is over.  We delete the forums two weeks after the class is over, so if you want to keep any of the threads from the class, make sure to save them on your computer before then.

NOTE:  THESE INSTRUCTIONS ARE ONLY TO SAVE YOUR OWN GOLD THREAD.  YOU MAY NOT SAVE YOUR CLASSMATES THREADS; THAT IS NOT YOUR MATERIAL.

To save a thread, click on it and then go to File->Save As in your browser. Enter the filename you want to save your thread under and make sure the option "Web page, Complete" (or something similar depending on your operating system and browser) is selected. This will save the thread into an html file on your computer that you can open locally. If the thread has more than one page, make sure you save each page separately.

 

Still Have a Question?


 If you are still having a technical problem, you can post a question to the Tech Support Forum or This email address is being protected from spambots. You need JavaScript enabled to view it..