This page is for technical help. If you have a general question about the Fenzi Academy, please see the FAQ page.
- About Classes Video
- About Forums Video
- User Name & Password
- Course Access
- Using YouTube
- Using Forums
- Profile Picture
- Saving Forum
- Community Support
- Contact Us
I forgot my username. What do I do?
Your username is emailed to you when you first sign up for a class - be sure to check your spam filter as sometimes emails from Fenzi Academy get flagged as spam. If you still cannot find your username, click the "Forgot Username" link in the login box, then enter the email address that you used to sign up for the class. Your username will be emailed to you.
I forgot my password. What do I do?
How do I enroll in a class?
Please check out this page for detailed enrollment help.
How do I access the courses?
Students will receive a detailed information email upon registration that contains useful information on accessing your course and other useful links. To access your registered course you will need to log in using the Student Login Box on the right side of the home page. You will then see new menu items in the Main Menu on the right including My Courses, My Forums, and My Library. Lecture materials for the courses you are enrolled in can be accessed by clicking on My Courses. Forum access is under the My Forums link. Please note the Quick Links options in the upper right corner which allows you to easily access between lectures, homework forum and discussion forum.
Can I have reminders when lectures are released?
Yes. We suggest all students go to the classroom forums and find the discussion forum thread called “Class Announcements”. Open that thread and click the “subscribe” button in the upper left hand corner. This will allow you to be notified by email every time a new lecture is released. You may also opt to subscribe to threads in the gold homework forum.
How do I access the self-study courses?
Self-study classes go directly into your library. They can be viewed by clicking on the My Library option on the right menu after you have logged in as a student.
My course is finished. Where can I find the lectures?
When courses are completed the lecture material access is moved to your library. They can be viewed by clicking on the My Library option on the right menu after you have logged in as a student. For more information about library access please click here.
Why aren't all my courses showing up?
How do I use YouTube?
Most courses at the Gold level require you to submit video of you working your dog. The easiest way to do this is to upload the video to YouTube and then post a link to the video in the forum.
If you have never used YouTube before, please read the following on how to create an account and upload videos.
If you are having problems viewing videos linked in the course lectures or posted by other students, you may need to upgrade the Flash player on your computer. Take a look at this site for instructions.
What if I don't want my videos to be public on YouTube?
You can set the videos to be unlisted, which means they do not appear in your YouTube channel and cannot be searched for. Anyone with a link to the video can view it. Do not make your videos private as the instructors will not be able to view them.
To make a video unlisted, follow these steps:
- Go to your YouTube channel.
- Click on the video.
- Under the video itself, right under the progress bar, there's a row of black buttons.
- Click the left-most button that looks like a pencil and says "Info and Settings" if you mouse over it.
- This will take you to a screen where you can set the title, description, and other settings for the video.
- On the right side, there's a drop list called "Privacy settings." Click on that and choose "Unlisted."
How do I use the forums?
You will interact with your instructor and fellow students by using our course forums. To see what a typical forum looks like, click on the "About Forums Video" tab.
Each class has two forums: one for homework, and one for discussions. Only Gold level students can create or reply to threads in the homework forum. Gold and Silver level students can create and reply to threads in the discussion forum. Bronze level students can view all threads, but cannot create or reply to threads in any forum.
To create a new thread on the forums, click on either the homework or discussion forum, and then click the grey "New Topic" button on the top left. Note that if you do not have posting permissions to the forum, you will not see the "New Topic" button.
How do I post videos to the forum?
First, upload the video to your YouTube account. Then copy and paste the link to the video into the forum message. The video cannot be private; it must be either public or unlisted. You do not need to use any special formatting, as our forum software will automatically embed the video into the message for you. If you want to see what your message looks like before submitting it, click the "Preview" button.
How do I add images to my posts?
Please note that images should be in jpeg format, no more than 900x900 pixels large. If you are uploading multiple images, you need to make sure the size of your total upload is under 2Mb, otherwise the upload will fail.
You can also attach txt, rtf, pdf, zip, tar, .gz, tgz, tar.bz2 files to your posts, using the same method described above. These flies cannot be more than 120Kb in size.
How do I get a cool photo in my forums profile?
To upload a photo as your avatar, go to "My Forums" and click the "Profile" tab. Click the "Edit" button next to your name. You will be taken to a screen where you can edit your personal information, including your avatar photo. We recommend uploading pictures of no larger than 800x600 pixels or more than 50Kb. If your photo is bigger than that, please use an image editing program to resize it first.
If you want to change your avatar photo, first click on "Use Default Avatar," then "Save." This will remove your old photo. You can then upload a new picture.
Please note that sometimes the avatar photo does not come up in the correct orientation. This happens most often if the photo was taken with an iPhone or iPad and the device was held in a weird orientation. We cannot help with this; the orientation information embedded in your jpeg file is not recognized by our software. You can try using an image editing program to resize your photo to 800x600 resolution, which often also has the effect of embedding the correct orientation into the jpeg file. If this does not solve the problem, we will be unable to help you further. Having avatar pictures is a bonus feature; it is not essential to being able to learn materials on this website.
How do I save a forum thread?
We understand that Gold level participants may want to save their personal forum threads to refer back to after the class is over. Our commitment is to provide a "live" product and as such we do not provide technical assistance on how to save your threads. The following information is provided for convenience as it is the simplest method to archive the information. There are other options including printing your thread, saving as pdf or using programs such as Evernote but we cannot support or provide information on how to use those services.
NOTE: THESE INSTRUCTIONS ARE ONLY TO SAVE YOUR OWN GOLD THREAD FOR YOUR PERSONAL USE ONLY. YOU MAY NOT SAVE YOUR CLASSMATES THREADS; THAT IS NOT YOUR MATERIAL.
To save a thread, click on it and then go to File->Save As in your browser. Enter the filename you want to save your thread under and make sure the option "Web page, Complete" (or something similar depending on your operating system and browser) is selected. This will save the thread into an html file on your computer that you can open locally. If the thread has more than one page, make sure you save each page separately.
We delete the forums approximately six weeks after the class is over, so if you want to keep any of the threads from the class, you need to save them on your computer before then.
Fenzi Academy has an extremely active Facebook presence. There are several lists designed for FDSA current students and alumni. The main list is called "Fenzi Dog Sports Academy Alumni". From there, you can learn about many other lists that will support students with a variety of goals and interests.
There are also a variety of student-run facebook groups to assist each other with their classwork. Information on these class groups can be found after joining the alumni group. Please note that we do not administer or monitor these groups. To join them search the group by using the facebook search function. Courses are generally easily found by typing in FDSA and then the course number (ie FDSA FE450). You will then be able to see the volunteer group admin person and you must message them your screen shot showing proof of class registration. Don't forget to also use the request to join function for the group. Tips here on how to take a screen shot https://www.take-a-screenshot.org/.
How do I contact you?