Getting Started

  • Please explain the differences between classes, workshops, and webinars.
  • What are the different enrollment levels and what do they cost? (Gold, Silver, and Bronze)
  • When do you run classes?
  • How many weeks long is a class? What time of day?
  • How long will I have access to my class, workshop or webinar?
  • When Do I Register?
  • Do you have scholarships? How do I apply?
  • How do I access the courses?
  • How do I access the self-study courses?
  • Can I have reminders when lectures are released?
  • I forgot my username. What do I do?
  • I forgot my password. What do I do?

Pick a Class

  • What time is class?
  • I'm not sure if the class I am considering is the right one. What should I do?
  • What classes should I take?
  • I see classes that sound similar listed under different schools. Will these classes be the same?
  • Who are the instructors and what are their credentials?
  • Do you sell other classes outside the normal class sessions?
  • I picked a class! What do I need to know before signing up for Gold, Silver or Bronze?

Enrolling & Registration

  • How do I sign up for a course?
  • Why does it say that registration is closed? When can I register?
  • What does it mean when it says a class is using a lottery system for the Gold spots?
  • I want to upgrade my status in a class to Silver or Gold. Is this possible?
  • The class I wanted has filled! Can you put me on the waiting list?
  • The course I want has a prerequisite. Can I sign up for Gold in the current class without it?
  • Can I buy that prerequisite class?
  • I want to sign up for a course at bronze or silver level that has a prerequisite that I do not have. Will I be allowed to register?
  • When can I purchase a self-study class?
  • The class I need is not on the schedule. Can I purchase it for the lecture notes only?
  • I forgot my username. What do I do?
  • I forgot my password. What do I do?

Payments & Refunds

  • What kinds of payment do you accept?
  • I am not in the United States. Can I enroll? How will I pay?
  • Can I view my payment history?
  • Are gift certificates available for purchase?
  • What is your refund policy for current classes?
  • What is your refund policy for self-study classes?
  • The class has started but I don't like it. Can I get a refund?
  • I picked one class but I want to switch to another. Is that possible?

Student FAQ

  • How do I access the courses?
  • What is a library pass and how do I get one?
  • I choose Silver level status, how do I ask questions?
  • I am a Bronze level participant and I really need to ask a question! What do I do??!!!
  • Why aren't all my courses showing up?
  • I'm embarrassed to have others see my work. Can I have a private thread?
  • Can I have reminders when lectures are released?
  • Can I share the materials that I receive in class?
  • Can I have a PDF of the class's materials?
  • How do I join the student facebook study groups?
  • Are Continuing Education Units (CEUs) available?
  • I am not in the United States. Can I still participate?
  • How do I access the self-study courses?
  • My course is finished. Where can I find the lectures?
  • May I work more than one dog at the Gold Level? Can we switch off handlers?

Forums & Videos

  • How do I use the forums?
  • How do I post videos to the forum?
  • How do I submit gold level assignments?
  • How do I add images to my posts?
  • How do I get a cool photo in my forums profile?
  • Why do I get this error - "Kunena Internal Error - Please contact the administrator"?
  • I own a video camera but I don't have any editing skills. Will this be a problem?
  • How do I use YouTube?
  • What if I don't want my videos to be public on YouTube?
  • Will my gold forum thread be transferred to my library after class ends?
  • How do I save a forum thread?

Webinars

  • How do webinars work?
  • What if I can't attend/watch the live version of the webinar?
  • Will I be able to buy a webinar afterward?
  • How do I know what time the webinar will be in my timezone?
  • I didn't receive the email with the link to the live webinar. How do I access?
  • Can I participate if I am not an FDSA student?
  • If I pre-purchase a webinar, how long will the recording be available?
  • What is a webinar library?
  • How can I access my webinar library?

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